Home | Guest Post | Pool Service Providers Can Clean Up with Fleet Management Solutions

For Superior Pool Service, organizing its 10 crews to service more than 500 weekly Dallas-area clients is like choreographing a dance. Even if most of the participants are doing what they’re supposed to do, the entire performance can fall apart if everyone isn’t on the same page.

That’s why it was so important for Superior to find a fleet management system that would give manager Elizabeth Donald on-demand, real-time information about all of her active crews—while also providing enhanced customer service and fleet efficiency.

With GPS Trackit’s integrated system of in-truck monitors and powerful reporting tools, Donald always knows how specific crew routes are being covered—from where each truck is at the moment to how long it is spending at each job. That means more efficient crew scheduling and job quotes that more accurately reflect costs. “With the reporting function, I can see how long a crew has been at each pool, and that each pool was covered,” Donald says. “It helps with staffing—so we have enough coverage—and for keeping crews to the standards we expect.”

Better information about route coverage and length of jobs also gives Donald the ability to communicate very tight and accurate time windows to customers about when their technicians will arrive, and track specific job start and completion times. It also helps her back up her teams if a potential dispute comes up about whether or not a job has been completed. “Customers are always wowed by the fact that we know where our guys are,” says Donald. “A customer might call and say they don’t think their pool was serviced, and we can go and look at the GPS data and share the details—that they were there from this time to this time. Customers love knowing exactly when somebody has been on their property. That’s helped us retain customers…it helps us every day.”

Keeping customers happy means keeping customers—and good word-of-mouth is the best advertising money can buy. GPS-based fleet management also improves Superior Pool’s bottom line on the cost side by optimizing each truck’s operating efficiency. Fuel is an enormous cost—especially now—and even a small change in driver behavior can produce dramatic savings. Idling burns a half gallon of fuel per hour. When diesel costs $6 per gallon, that can be several hundred dollars a day in wasted fuel for a 10-truck fleet. Aggressive driving—speeding, rapid acceleration, hard braking and turning—can affect fuel economy by up to 40 percent in stop-and-go traffic. Around Dallas, that can mean the difference between Superior Pool making or losing money on an individual job.

Donald uses driver performance data to keep costs in line—and motivate her drivers to improve their metrics. “My drivers are motivated to be the best, and they’ve all improved because they know I’m watching the numbers,” says Donald. “It’s like saying, ‘Hey, you’re fifth in line. You better get that behavior score up.’ They love that.”

The central dashboard lets Donald keep track of how her drivers have performed, but top fleet management solutions also help train drivers into more efficient, safer performance as they drive. GPS Trackit’s VidFleet solution uses a driver-facing camera and sophisticated artificial intelligence to analyze driver behavior and give real-time feedback to improve performance. For example, when VidFleet senses a driver’s attention might be diverted, it offers an audible warning. Studies show that optimized feedback systems can reduce accident costs by 50 percent and reduce fuel consumption by up to 10 percent.

Customers get better service and more accurate information. Managers can more accurately quote jobs and schedule crews. More efficient routes mean more jobs can be scheduled per truck. And drivers can be rewarded for operating safely and efficiently.

Since 2002, GPS Trackit has been a pioneering force in cloud-based, IoT fleet solutions and GPS fleet tracking. Our industry-leading technology and focus on world-class customer service has earned us a place on Deloitte’s Technology Fast 500 list and supports over 12,000 fleets worldwide.

Since 2002, GPS Trackit has been a pioneering force in cloud-based, IoT fleet solutions and GPS fleet tracking. Our industry-leading technology and focus on world-class customer service has earned us a place on Deloitte’s Technology Fast 500 list and supports over 12,000 fleets worldwide.

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ivers are motivated to be the best, and they’ve all improved because they know I’m watching the numbers,” says Donald. “It’s like saying, ‘Hey, you’re fifth in line. You better get that behavior sco

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